Shipping policy
SHIPPING POLICY
Order Processing
All orders are processed within 1–2 business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships.
Shipping Rates
- FREE standard shipping on all orders over $49
- Orders under $49: a flat rate of $4.99
Estimated Delivery Time (after processing)
United States: 7–12 business days
We currently ship within the United States only. Delivery times are estimates and may occasionally be affected by weather or carrier delays.
Order Tracking
A tracking number is emailed to you the moment your order ships. Please allow 1–3 business days for tracking to begin updating.
Shipping Protection (optional — $2.95)
Shipping Protection is an optional service provided directly by Noventray. It is not an insurance policy.
If your order is lost in transit, is marked as delivered but not received, or arrives damaged, contact us at support@noventray.shop within 30 days of the expected delivery date, with your order number and — for damage — a photo of the item. We will send a replacement at no cost to you, or issue a full refund if a replacement is unavailable.
Shipping Protection does not cover orders shipped to an address entered incorrectly by the customer, or claims submitted after the 30-day window.
Adding Shipping Protection is entirely optional. Orders placed without it remain fully covered by our 60-Day Money-Back Guarantee.
Delayed or Lost Packages
If your tracking hasn't updated in 7+ business days, or your order hasn't arrived within the estimated window, please contact us — we'll track it down or make it right, backed by our 60-Day Money-Back Guarantee.
Incorrect Address
Please double-check your shipping address at checkout. We cannot reroute or refund orders shipped to an incorrect address provided by the customer, though we'll always do our best to help.
Contact
Noventray — support@noventray.shop
1400 N High St, Hartford City, IN 47348, United States
+1 (765) 499-7921