Refund policy

RETURN & REFUND POLICY

At Noventray, your satisfaction is our priority. Every order is backed by our 60-Day Money-Back Guarantee.

60-Day Money-Back Guarantee
If you're not completely satisfied with your purchase, you may request a return or refund within 60 days of delivery.

Eligibility
- Your request must be made within 60 days of the delivery date.
- Proof of purchase (order number or confirmation email) is required.
- The item may be opened and tried. This is not a "must be unopened" policy — you need to actually use a tool to know whether it works for your job. We only ask that the item show a genuine attempt to use it as directed.
- Where relevant, a brief description or photo of the issue helps us process your request faster, and helps us improve the product.

How to Start a Return
Email us at support@noventray.shop with your order number and reason for return. Our team will respond within 24 hours with return instructions.

Refunds
Once your return is received and inspected, your refund will be issued to your original payment method within 5–10 business days. Depending on your bank, it may take additional time to appear on your statement.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in which case we cover the cost.

Damaged or Wrong Items
If your item arrives damaged or you received the wrong product, contact us within 60 days with a photo, and we'll send a replacement or issue a full refund at no cost to you.

When We May Decline a Refund
We reserve the right to decline a refund in cases of clear misuse or abuse of the product, requests made after the 60-day window, or fraudulent claims. Normal signs of use from genuinely testing the product do not disqualify you. We evaluate every request fairly and in good faith — if you are unsure whether your situation qualifies, just ask us.

Contact
Noventray — support@noventray.shop
1400 N High St, Hartford City, IN 47348, United States